Exchange Policy

Non-Offer Products

1. Eligibility for Exchange:
   Exchanges are accepted within 24 hours of receiving your order. To initiate the process, kindly email us at jewelersblue@gmail.com or  Whats App us at +91-7838325944 with your order number.
2. Exchange Process:
3. • To proceed with the exchange the product to the following address within 2 days. Ensure the product is securely packed with bubble wrap and includes the original invoice. shipping to be borne by client from both side ,
   • Blue Jewelry
     A-658, Rajeev Colony, Mohan Nagar
     Ghaziabad - 201007, India , phone no - +917838325944
4. Shipping Costs:
   The customer is responsible for the shipping costs when returning the product for exchange.
5. Exchange Outcome:
   Upon receiving and inspecting the returned product, we will issue a coupon code for the value of the returned item. The coupon code will be sent within 5 business days and can be used for future purchases at your convenience.
6. We do not accept returns or exchanges on sale items, or international orders.

 We will only replace damaged or missing items with the same design. 

 Please make sure when you receive the packet make a video for claim the damage or missing product. 

 Return Policy

Non-Offer Products:

1. Damaged Products:
   If you receive a damaged product, please contact us within 24 hours of delivery at jewelersblue@gmail.com. or Whats App us at +91-7838325944.
2. Return Process for Damaged Products:
   We will arrange for a pickup of the damaged item. Once we receive the returned product, we will promptly dispatch a replacement.
3. Non-Damaged Returns:
   If you wish to return a non-damaged product, you need return the item to the following address within 2 working days. The product must be in its original condition, with intact packaging, refund will be given in form of discount code

         Blue Jewelry
         A-658, Rajeev Colony, Mohan Nagar
         Ghaziabad - 201007, India , phone no - +917838325944

Refund Policy

In the case of a refund, we do not have cash refund , we will issue a coupon code or gift card equivalent to the value of the returned item. 

This can be used for future purchases at your convenience.

Order Cancellation Policy

Customers may cancel their orders as long as the product hasn't yet shipped / out for delivery. Once the product has been dispatched, cancellations will no longer be accepted.

If the order is successfully cancelled, a refund will be issued, though shipping fees will be deducted. Any tax-related charges resulting from the cancellation will be the customer's responsibility.

Defective and Damaged Items

At Blue Jewelry, we take utmost care to inspect and pack our products to ensure they reach you in perfect condition. However, in the rare case that you receive a defective or damaged item, please contact us within 24 hours via email at jewelersblue@gmail.com. or Whats App us at +91-7838325944 . 

We will promptly assist you by arranging a return and dispatching a replacement once the faulty item has been returned.